WEBSITE PRIVACY POLICY

This Privacy Policy applies to all personal information collected by Lucky Breaks Club Pty Ltd, ABN 76 677 772 575, (we, us or our) via the website located at https://luckybreaksclub.com.au.

1. What information do we collect? (a) The kind of Personal Information that we collect from you will depend on how you use the website. The Personal Information which we collect and hold about you may include: (i) Your name (ii) Phone Number (iii) Address (iv) Login credentials (v) Payment details (vi) Email address

(b) Additionally, we may collect other information relevant to customer surveys, the fulfilment of orders, and future special offers. This includes: (i) Information you provide in response to customer surveys, which helps us understand your preferences and improve our services. (ii) Details necessary for processing and delivering your orders accurately and efficiently. (iii) Information that helps us tailor future offers and promotions to your interests.

(c) We use this information to enhance your experience with our products and services, process transactions, and communicate offers that may be of interest to you. Your privacy is important to us, and we are committed to handling your information securely and in accordance with applicable privacy laws. 2. Types of information The Privacy Act 1998 (Cth) (Privacy Act) defines types of information, including Personal Information and Sensitive Information. Personal Information means information or an opinion about an identified individual or an individual who is reasonably identifiable: (a) whether the information or opinion is true or not; and (b) whether the information or opinion is recorded in a material form or not.

If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as “Personal Information” and will not be subject to this privacy policy. Sensitive Information is defined in the Privacy Act as including information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information. Sensitive Information will be used by us only: (a) for the primary purpose for which it was obtained; (b) for a secondary purpose that is directly related to the primary purpose; and (c) with your consent or where required or authorised by law.

3. How we collect your Personal Information (a) We may collect Personal Information from you whenever you input such information into the Website, related app or provide it to Us in any other way. (b) We may also collect cookies from your computer which enable us to tell when you use the Website and also to help customise your Website experience. As a general rule, however, it is not possible to identify you personally from our use of cookies. (c) We generally don’t collect Sensitive Information, but when we do, we will comply with the preceding paragraph. (d) Where reasonable and practicable we collect your Personal Information from you only. However, sometimes we may be given information from a third party, in cases like this we will take steps to make you aware of the information that was provided by a third party.

4. Purpose of collection (a) We collect Personal Information to provide you with the best service experience possible on the Website and keep in touch with you about developments in our business. (b) We customarily only disclose Personal Information to our service providers who assist us in operating the Website. Your Personal Information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties. (c) By using our Website, you consent to the receipt of direct marketing material. We will only use your Personal Information for this purpose if we have collected such information direct from you, and if it is material of a type which you would reasonably expect to receive from use. We do not use sensitive Personal Information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature, such as an unsubscribe button link.

5. Use of Personal Information for Promotional Trade Activities We may collect and use your Personal Information to provide promotional services, including but not limited to: (i) Conducting trade promotions, sweepstakes, contests, and giveaways. (ii) Delivering promotional products, samples, or prizes. (iii) Sending promotional offers, product updates, and newsletters that may be of interest to you. (iv) Allowing us to tailor promotional campaigns based on your preferences and prior interactions with our products or services.

You may opt-out of receiving promotional communications by following the unsubscribe instructions included in each message or contacting us directly.

6. Sharing of Information with Promotional Partners In the course of delivering promotional trade services, we may share your Personal Information with our promotional partners, suppliers, or sponsors. These third parties assist us in offering, managing, or delivering promotional campaigns. We use reasonable endeavours to require all our partners comply with privacy laws and safeguard your information in a manner consistent with this policy although cannot guarantee or warrant how third parties use your Personal Information.

7. Collection of Information for Sweepstakes and Giveaways When you participate in our sweepstakes, contests, or promotional giveaways, we may request specific Personal Information necessary for your entry and participation, such as: (i) Name (ii) Email address (iii) Mailing address (iv) Contact number This information will only be used for the administration of the contest or giveaway, including notification of winners and distribution of prizes. We may also seek your consent to use your details for future promotional activities.

8. Publicity Rights for Contest Winners By entering our contests or sweepstakes, you agree that we may use your name, likeness, and any contest entry materials (such as photos or testimonials) for promotional purposes, including announcing winners on our website, social media, or other communication channels, unless prohibited by law. You will be notified of any such usage and given an option to consent or decline.

9. Data Collection from Promotional Surveys and Feedback As part of our ongoing effort to improve our products and services, we may collect feedback through surveys or promotional events. The information collected may include your personal preferences, opinions, and experiences with our products. This data helps us create better promotional campaigns and product offerings tailored to your needs. Participation in such surveys is voluntary, and you may choose to remain anonymous.

10. Marketing Consent for Referral Promotions If you participate in our referral programs, we may collect the Personal Information of the individual you refer to our promotional offers. You must ensure that you have obtained the consent of the person you are referring before providing us with their personal information. The referred individual will be provided with the opportunity to opt out of any promotional communications.

11. Security, Access and correction (a) We store your Personal Information in a way that reasonably protects it from unauthorised access, misuse, modification or disclosure. When we no longer require your Personal Information for the purpose for which we obtained in, we will take reasonable steps to destroy and anonymise or de-identify it. Most of the Personal Information that is stored in our client files and records will be kept for a maximum of 7 years to fulfill our record keeping obligations. (b) The Australian Privacy Principles: (i) permit you to obtain access to the Personal Information we hold about you in certain circumstances (Australian Privacy Principle 12); and (ii) allow you to correct inaccurate Personal Information subject to certain exceptions (Australian Privacy Principle 13). (c) Where you would like to obtain such access, please contact us in writing on the contact details set out at the bottom of this privacy policy.

12. Targeted Advertising and Analytics We may use third-party services to track user behavior and preferences on our website for the purpose of serving targeted advertisements. These services may collect information such as your IP address, browser type, and pages visited. This data is used to tailor promotional advertisements to your interests and preferences. You can opt-out of this targeted advertising by adjusting your browser settings or following the opt-out procedures of the advertising service providers.

13. Complaint procedure If you have a complaint concerning the manner in which we maintain the privacy of your Personal Information, please contact us as on the contact details set out at the bottom of this policy. All complaints will be considered by Lucky Breaks Club Pty Ltd and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.

14. Overseas transfer Your Personal Information will not be disclosed to recipients outside Australia unless you expressly request us to do so. If you request us to transfer your Personal Information to an overseas recipient, the overseas recipient will not be required to comply with the Australian Privacy Principles and we will not be liable for any mishandling of your information in such circumstances.

15. How to contact us about privacy If you have any queries, or if you seek access to your Personal Information, or if you have a complaint about our privacy practices, you can contact us through: [email protected].